Well-presented in appearance and with a social media ‘proof’ profile, it’s time to discuss that all important telephone or video interview! Nearly a fifth of job seekers have been interviewed remotely in the past year, and eight out of ten employers will now routinely use Skype to interview potential candidates. If you’re looking to work for an international family, chances are your first meeting will be a virtual one. And whilst plenty of us use apps like FaceTime to catch up with friends, Skyping someone for professional purposes might be a new experience for you.
Video calls might save us hours of travelling time and all the expenses associated with it, but they bring with them their own unique set of challenges, if we haven’t considered them first. We lose a lot of nonverbal communication when we interact through a computer screen: facial expressions and body language can be lost in translation across the airwaves, and time delays can make for a stilted beginning if not expecting them. Our tip? Leave a slightly longer-than-normal gap after your interviewer’s finish speaking before you speak. Take it slowly, no matter how intense the urge is to rush!
How to Survive that Skype Interview..
Think about your Environment:
If you fail to plan your Skype interview - as the saying goes - you’re planning to fail. Skype/Video interviews often conducted within a home environment; a clean and uncluttered backdrop is a MUST to help send out the right message! Always try to find somewhere quiet with a strong WIFI connection where you won’t be interrupted; by phone calls, visitors at the front door or any other distracting noise. Don’t let an untidy background or pile of dishes jeopardise your opportunity!
Have a Practice Run:
Set up a Skype date with a good friend or family member; making sure that the Skype account you provide is in good ‘working order,’ that you’re able to sign in/out and have no sound or webcam issues. Performing well on a video or camera requires a particular set of skills and appearing on screen can feel awkward. If you don’t use skype regularly have a few practice interviews to get used to it; asking friends for honest feedback on how you come across.
Another valuable exercise is recording a video of your ‘mission statement’ – a minute or two of you talking to the camera about your passion for childcare or your experiences as a nanny. Play it back, then hit record and do it all over again. Keep doing this until you feel more comfortable talking. If the first few takes make you cringe, then you can be relieved that you got any awkwardness out of the way before the real thing!
Don’t Underplay it:
Never underestimate the importance of a favourable first impression! A ‘first impression’ by definition is instant, with a positive or negative opinion formulated quickly, often based on your appearance alone. The substance of your interview is, of course, paramount but arguably your interview attire and personal presentation are also vital in dictating the final outcome!
Dress in smart attire remembering to be “modest” with subtle well-presented hair/makeup and speak clearly, ensuring your body language and delivery are professional. Similarly, prepare and compose yourself in advance and, if applying for overseas position, always research the country in question. Clients will be reassured to know that you are comfortable with their culture/religion/time-zone/etiquette, as well as, being impressed by your knowledge and preparation. Have your CV and a few bullet points to hand, to help guide your interview and prompt key points to cover. Sound natural, non-scripted and showcase genuine enthusiasm!
Good Call: Top Telephone Tips..
Telephone Etiquette:
The impression you give on the phone will make or break the next step. The client will gauge your personality and your ability to communicate, therefore these calls are best from a landline in a quiet surrounding – a low battery or the signal cutting out can come across as disorganised and can ultimately affect your chances of getting the job. Always stick to your scheduled appointment, wait patiently for the phone to ring and keep the line free –be courteous and inform a Client and/or the agency at the earliest if an emergency strikes and unable to attend your interview.
As an agency, we strongly suggest not to discuss salaries or press a client with regards to live-in accommodation or other household staff. Be professional are all times and be respectful of a client’s privacy. Always speak positively with regards to previous positions but NEVER lie.. even if the truth is more complicated – if worried, speak with the agency first. Let clients guide the conversation, be composed trying not to ask too many questions and above all listen carefully!
Already been there and done that? Share your best video interview tips with fellow Nannies of St James all over the world. Find us on Facebook and Twitter!